3304 Avaya Call Center Elite Implementation and Maintenance Exam (Exam 1)

3304 Avaya Call Center Elite Implementation and Maintenance Exam (Exam 1)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • A situation has come up where it is necessary to have more than one service observ...

  • A customer wants to routinely monitor their vectors for unexpected results.How wou...

  • While configuring a vector using the best Service Routing feature, the installer w...

  • Which two Vector Directory Number (VDN) parameters are associated with the active ...

  • When planning a call center implementation, what is the Agent Skills Worksheet use...

  • A customer uses multi site Best Service Routing (BSR) and IP trunks to handle call...

  • A customer wants the ability to request unavailable agents for a specific skill, a...

  • The Vector Directory Number (VDN) of Origin Announcement (VOA) provides agents wit...

  • A supervisor like a summary report from Basic Communication Management System (BCM...

  • Which three statements are true about configuring a Call Center with the Elite off...

  • Refer to the Exhibit.Given the information in the exhibit, what happens to a call ...

  • A single vector can serve multiple Vector Directory Numbers (VDN). VDN and vector ...

  • A supervisor with console permission can enter an agent's login ID, and add or rem...

  • Before beginning a customer contact center design, which three design elements are...

  • Which three parameters of the list command provides information about the Policy R...

  • Which Expert Agent Selection (EAS), an agent's internal login ID is associated wit...

  • A customer wants to avoid an abandoned Call if an agent leaves their position, and...

  • Which two Vector Variable types are strictly global in scope? (Choose two.)

  • Which three fields on the Vector Directory Number (VDN) from disappear upon settin...

  • A contact center supervisor frequently uses Call Management System (CMS) to manual...

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    Quiz Info
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    Feb. 8, 2016, 3:27 a.m.
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    20 questions
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    1 completed
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    10 views
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