3304 Avaya Call Center Elite Implementation and Maintenance Exam (Exam 2)

3304 Avaya Call Center Elite Implementation and Maintenance Exam (Exam 2)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • You want to view the most detailed Basic Call management System (BCMS) data for hu...

  • As a call center supervisor you have 12 agents that report to you. The Basic Call ...

  • A call center supervisor uses Basic Call Management System (BCMS) to monitor a spl...

  • An agent has just logged into a skill, but has not made themselves ready to answer...

  • A customer is having issues with the amount of calls answered by a certain group o...

  • A very large contact center needs to have several agents logged into as many as 20...

  • Which three items are needed to properly configure a hunt group in an Expert Agent...

  • A customer wants to start "Service Observing" while off site.Which two parameters ...

  • You need to troubleshoot their Best Services Routing polling vectors to verify tha...

  • You are preparing the implementation call flow documents for a customer in the bal...

  • Best Services Routing (BSR) allows adjusting the idle time of agents in determinin...

  • A customer has provided one specific customer toll free number. The customer shoul...

  • What are two of the benefits of using Expert Agent Selection (EAS)? (Choose two.)

  • A customer has Avaya Communications systems located in Detroit, Chicago and Denver...

  • You need to troubleshoot Best Services Routing vectors to verify that they are ope...

  • You are asked to resolve an Issue with little information except that there are re...

  • A customer informs you that they are unable to service observe a new agent.Which t...

  • Which two results are modified using "adjust by" when configuring Best Service Rou...

  • Agents/Supervisors want to have the ability to login/logout of splits/skills, chan...

  • How many days of historical data are shown in the Basic Call management System (BC...

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    Quiz Info
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    Feb. 8, 2016, 3:27 a.m.
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    20 questions
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