3304 Avaya Call Center Elite Implementation and Maintenance Exam (Exam 3)

3304 Avaya Call Center Elite Implementation and Maintenance Exam (Exam 3)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • Which two statements about Automatic Call Distribution (ACD) with Expert Agent Sel...

  • How can an installer identify if a customer has the Call Center Elite package?

  • Which two benefits to a Call Center does the Call Vectoring feature provide? (Choo...

  • Direct Agent calls are not getting counted correctly in Call Management System (CM...

  • Clear Caller info field in the system-parameters-features form is being implemente...

  • Which set of Vector Directory Number (VDN)/Vector types are used for multi-site Be...

  • You configured vectors in New York and Denver locations to look ahead interflow. Y...

  • Based on the agent idle time and call flow the exhibit, to which location will the...

  • Given the Information in the exhibit, which skill number will the next call be ser...

  • In an Expert Agent Selection (EAS) Call Center, the customer wants queued calls to...

  • The claims department of an insurance company must separate calls by area code. So...

  • You are tasked to run Basic Call Management Reports (BCMS) on your call center age...

  • Why would a vector skip the step "queue to skill" and go to the next step without ...

  • Which two statements describe the benefits of the Business Advocate (BA) feature? ...

  • What are three added features when you upgrade form Basic Avaya Call Center to Ava...

  • A supervisor wants to endure that a specified group of agents logout at a specifie...

  • A customer has Business Advocate (BA) features turned on.Which technique can be us...

  • A call center operations manager wants agents to manually enter a code to identify...

  • Which three statements about circular hunt groups are true? (Choose three)

  • A supervisor would like to have their agents automatically log out at a specific t...

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    Quiz Info
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    Feb. 8, 2016, 3:27 a.m.
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    20 questions
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