600-460 Implementing andSupporting Cisco Unified Contact Center Enterprise (Exam 1)

600-460 Implementing andSupporting Cisco Unified Contact Center Enterprise (Exam 1)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • Cisco Unified Contact Center Enterprise is deployed with Cisco Finesse and you mak...

  • Within Cisco Unified ICM, which process handles communication between the router a...

  • Which option about the ICM heartbeat interval and maximum number of missed heartbe...

  • You are about to perform a Tech Refresh upgrade for a customer. The customer wants...

  • When performing an upgrade to Cisco Unified Contact Center Enterprise solution, wh...

  • In the Cisco Unified Contact Center Enterprise solution, if the private network fa...

  • Which two things can cause the "Send to VRU" to fail within an ICM script for Cisc...

  • Refer to the exhibit.This exhibit is the setup of the Cisco Unified Customer Voice...

  • In the Cisco Unified Contact Center Enterprise solution with SIP Dialer, which opt...

  • The customer is using Cisco Unified Intelligence Center on a virtual machine and r...

  • Which three rules apply when configuring agent teams? (Choose three.)

  • Which option describes the steps to configure a non-global Not Ready code for a Ci...

  • Which two options are needed in the Cisco Finesse Platform installation wizard? (C...

  • Which option describes how many reason codes you can assign across all teams using...

  • What is the maximum number of agents that can be configured within Cisco Packaged ...

  • Which dial number patterns are needed on a Cisco Packaged Contact Center Enterpris...

  • Using queuing at the edge with SigDigits, which option describes what "param sigdi...

  • Which statement about when you deploy Cisco Unified CCE on Cisco UCS C-Series Test...

  • Which two statements about when you install/deploy Cisco Unified Contact Center En...

  • Which two Cisco Unified ICM scripting nodes support dynamic setting? (Choose two.)

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    Quiz Info
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    Feb. 8, 2016, 3:41 a.m.
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    20 questions
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