640-760 Supporting Cisco Service Provider IP NGN Operations (Exam 4)

640-760 Supporting Cisco Service Provider IP NGN Operations (Exam 4)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • After notifying the customer about an SLA issue, what should you do?

  • According to the ITIL?v3 framework, which of these three processes are common inpu...

  • Which technique is used to set up an early warning system for impending service-le...

  • Which three of these factors are important information in a network change documen...

  • A software upgrade is performed on some of the routers in a network. What would be...

  • According to the ITIL?v3 framework, which three statements are true with regard to...

  • Network inventory is polled once per week on Saturdays.A new router is being insta...

  • A customer complained about their network performance. You scheduled a change requ...

  • When you receive a change document for a network change, what information would yo...

  • Which of the following would be best suited for providing accurate service-level m...

  • Why is it important to have a single trouble ticketing system?

  • According to the ITIL@v3 framework, what are three types of metrics to support con...

  • According to the ITIL@v3 framework, how is urgency defined regarding an incident, ...

  • According to the ITIL@v3 framework, what three criteria can you use to qualify an ...

  • According to the ITIL@v3 framework continual service improvement perspective, what...

  • According to the ITIL@v3 framework, what information is typically reported in an N...

  • According to the ITIL@v3 framework, which two formulas are commonly used to calcul...

  • According to the ITIL@v3 framework, how would you prioritize workload when dealing...

  • According to the ITIL@v3 framework, what are two types of high priority escalation...

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    Feb. 8, 2016, 3:33 a.m.
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    20 questions
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