642-091 CRMI - CRM Express Integration (Exam 2)

642-091 CRMI - CRM Express Integration (Exam 2)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • Select the answer that best describes the role of the Cisco CRM Communications Con...

  • Identify three types of data collected from the Telephony Applications Programming...

  • How do you set the server to debug events associated to the Cisco CRM Communicatio...

  • Select the answer that best describes the purpose of the isv.config file on the Mi...

  • The Cisco CRM Communications Connector is compatible with which version of CallMan...

  • How do you debug events associated to the Cisco CRM Communications Connector clien...

  • Select the two monitored TAPI messages that allow the Cisco CRM Communications Con...

  • What are three core productivity features enabled by the Cisco CRM Communications ...

  • What is the role of the Cisco TSP software installed on the client PC?

  • What information configures TAPI on the CRM client PC? (Choose two.)

  • Select the answer that best describes how you can enable the Cisco CRM Communicati...

  • Which three components belong to the Cisco CallManager Express CRM solution? (Choo...

  • Select the answer that best describes the business benefits provided by the Click ...

  • How can you monitor the Telephony Applications Programming Interface (TAPI) messag...

  • Identify the four types of information stored within the phone call record when th...

  • What protocol is used to send messages between the Cisco CRM Communications Connec...

  • Select the answer that best describes how the Cisco CRM Communications Connector c...

  • What customization button is created during the install process to allow for the C...

  • What answer best describes the role of the Cisco TAPI service provider on the Call...

  • Given a customer scenario where a contact center is not installed, describe the be...

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    Feb. 8, 2016, 3:36 a.m.
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