642-164 UCCX - Unified Communications Contact Center Express Implementation (Exam 1)

642-164 UCCX - Unified Communications Contact Center Express Implementation (Exam 1)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • In a high availability scenario, what is the longest expected downtime for a Cisco...

  • CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceabilit...

  • Which configuration enables a Cisco Unified Contact Center Express server to fail ...

  • What happens if all CTI ports for the configured CTI Port Group are busy when a ne...

  • Which agent will be selected when the Resource Selection Criteria is set to circul...

  • Which two Customer Response Solution deployment scenarios are valid for Cisco Unif...

  • In CRS Administration, what is created on the Communications Manager when you add ...

  • How is the default e-mail address in the E-mail Subsystem Configuration page used?

  • Where do you enable the CRS engine?

  • An organization wants to collect an account number from a customer via IVR prompti...

  • What does CSQ stand for in Cisco Unified Contact Center Express?

  • What is the main function of the CRS Editor?

  • In Cisco Unified Contact Center Express, where is wrap-up data enabled?

  • Exhibit:Refer to the exhibit. What is the purpose of the Repair button in the Cisc...

  • What allows you to monitor the system performance of the Cisco CRS System (CPU, me...

  • Which Cisco Unified Contact Center Express deployment scenario is valid?

  • How is product licensing stored and viewed in Cisco Unified Contact Center Express...

  • What is a benefit of using subflows?

  • How can you configure the Prompt step to play different prompts following subseque...

  • In the Expression Editor panel of CRS Script Editor, why would you use the Java ta...

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    Quiz Info
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    Feb. 8, 2016, 3:31 a.m.
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    20 questions
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