642-164 UCCX - Unified Communications Contact Center Express Implementation (Exam 4)

642-164 UCCX - Unified Communications Contact Center Express Implementation (Exam 4)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • In addition to writing information to a trace file, the Cisco CRS System sends sta...

  • What formula do you use to calculate the number of agents in a Call Center?

  • What is the maximum number of CTI ports supported by a Cisco Unified Contact Cente...

  • If the Call Redirect step sends a caller to a device that does not exist in the Ca...

  • How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisc...

  • A preview outbound dialer uses which source and destination resources?

  • Which configuration object can have skills assigned to it in Cisco Unified Contact...

  • Which server or servers combine with redundant Cisco CRS engines to make a valid C...

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    Feb. 8, 2016, 3:31 a.m.
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    8 questions
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