642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 1)

642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 1)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • What happens if all CTI ports for the configured CTI Port Group are busy when a ne...

  • Which agent will be selected when the Resource Selection Criteria is set to circul...

  • Which two Customer Response Solution deployment scenarios are valid for Cisco Unif...

  • In CRS Administration, what is created on the Communications Manager when you add ...

  • Which interface is used to configuration debug parameter for log files?

  • What is the main function of the CRS Editor?

  • In Cisco Unified Contact Center Express, where is wrap-up data enabled?

  • Refer to the exhibit.What is the purpose of the Repair button in the Cisco Unified...

  • What is a benefit of using sub flows?

  • In the CRS Application Editor, where do you start the debugger?

  • How many license should be bought total user 250,150 logged,30 agent to answer out...

  • What formula do you use to calculate the number of Voice Gateway ports?

  • What does it mean for a variable in the Application Editor to be defined as a para...

  • Which deployment option is invalid for Cisco Unified Contact Center Express v. 5.0?

  • Which step library is included in the license for Cisco Unified CCX Standard?

  • An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 con...

  • A Cisco Unified Contact Center Express deployment must have the following characte...

  • Which feature is added when upgrading from the Enhanced to Premium Cisco Unified C...

  • Which action blocks further inbound and preview outbound calls when an agent is pr...

  • Which step is designed to prompt a user to press or say a single-digit number to p...

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    Feb. 8, 2016, 3:43 a.m.
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    20 questions
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  • 642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 1) QR code

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