642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 11)

642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 11)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • Which step library is included in the license for Cisco Unified CCX Standard?

  • Which three tasks can an agent perform on the Cisco Agent Desktop? (Choose three.)

  • Which three tasks can an agent perform using email? (Choose three.)

  • What is the maximum number of CTI ports that can be supported by a Cisco Unified C...

  • Which two items are automatically installed on the Cisco Unified CCX server by the...

  • Where can you start, stop, and restart Cisco Unified Contact Center Express services?

  • Which tool is used to estimate the hardware server resources that are required for...

  • How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisc...

  • Which statement is true about the default script field when adding an application?

  • Which two steps check out a database connection from the connection pool? (Choose ...

  • Which step is designed to prompt a user to press or say a single-digit number to p...

  • How can you configure the Prompt step to play different prompts following subseque...

  • What formula do you use to calculate the number of agents in a Call Center?

  • What formula do you use to calculate the number of Voice Gateway ports?

  • What does it mean for a variable in the Application Editor to be defined as a para...

  • Where do you enable the CRS engine?

  • Which step library is included in the license for Cisco Unified CCX Standard?

  • Which feature is added when upgrading from the Enhanced to Premium Cisco Unified C...

  • By which ways does remote monitoring allow the monitored call to be selected? (Cho...

  • A preview outbound dialer uses which source and destination resources?

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    Feb. 8, 2016, 3:43 a.m.
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    20 questions
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