642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 12)

642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 12)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • Which feature is added when upgrading from the Enhanced to Premium Cisco Unified C...

  • Which step would you use to get information about the number of contacts currently...

  • Which branch of the step is performed when the Call Redirect step sends a caller t...

  • In the Cisco IP Telephone architecture, what is the purpose of the Gateway?

  • Which three tasks can an agent perform using email?

  • Which type of information is available from the cisco unified contact center expre...

  • Which three tasks can an agent perform on the cisco agent desktop?

  • Which two are possible root causes for the application subsystem going into partia...

  • Select a statement about the Call subflow step that is not true

  • which two items are automatically installed on the Cisco unified CCX server by the...

  • Which three tasks are supported by the Cisco unified CCX editor?(choose three)

  • In the Expression Editor panel of CRS Script Editor, why would you use the Java ta...

  • Which configuration object can have skills assigned to it in Cisco Unified Contact...

  • Which three Cisco unified contact center application admin tasks may be performed ...

  • Agent email is a Cisco unified ccx feature available in which ?

  • Which three tasks are supported by the cisco supervisor desktop?

  • A preview outbound dialer uses which source and destination resources?

  • which three cisco unified contact center express application administration tasks ...

  • select a statement about the Call subflow step that is not ture

  • which statement is ture about the default script field when adding an application?

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    Feb. 8, 2016, 3:43 a.m.
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    20 questions
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