642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 14)

642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 14)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • What is the maximum number of agents supported for CCM co-resident installations?

  • The use of 7845-I2 or 7845-H2 servers allows Cisco Unified CCX 5.0 to support more...

  • An Cisco Unified Contact Center Express 4.0 deployment requires support for 20 con...

  • What is the main function of the CRS Editor?

  • In the Expression Editor panel of CRS Script Editor, why would you use the Java ta...

  • What should you set the Client Configuration to when configuring the ODBC Data Sou...

  • An organization wants to collect an account number from a customer via IVR prompti...

  • By which ways does remote monitoring allow the monitored call to be selected? (Cho...

  • Which action blocks further inbound and preview outbound calls when an agent is pr...

  • Where do you enable the CRS engine?

  • When a valid SQL Query in a DB Read step returns 0 rows, which branch of the step ...

  • What three tasks are required to add a CRS application? (Choose three.)

  • CiscoWorks IP Telephony Environment Monitor (ITEM) provides what two serviceabilit...

  • When would the Cisco Supervisor Desktop fail to show an agent that is logged in?

  • Where are CTI route points added or configured for Cisco Unified Contact Center Ex...

  • What is a benefit of using sub flows?

  • Which configuration object can have skills assigned to it in Cisco Unified Contact...

  • When using the Call Subflow step, can variables be shared between the parent (call...

  • Which agent will be selected when the Resource Selection Criteria is set to circul...

  • Which phone type has the following support matrix for Cisco Unified Contact Center...

Be the first to review
Login and Review
  • info
    Quiz Info
  • date_range
    Feb. 8, 2016, 3:43 a.m.
    help_outline
    20 questions
    dvr
    1 completed
    remove_red_eye
    14 views
    people
    0 takers
    folder

  • 642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 14) QR code

Ratings

star_borderstar_borderstar_borderstar_borderstar_border
ratings