642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 3)

642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 3)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • In addition to writing information to a trace file, the Cisco CRS System sends sta...

  • What formula do you use to calculate the number of agents in a Call Center?

  • What is the maximum number of CTI ports supported by a Cisco Unified Contact Cente...

  • How many languages can be installed for the Cisco Agent Desktop (CAD) and the Cisc...

  • A preview outbound dialer uses which source and destination resources?

  • Which interface do the CUC manager and Cisco unified ccx use for call control ?

  • Which two tasks must an administrator perform on Cisco desktop admin to support pr...

  • Which of the following is not a CRS Telephony or Media Subsystem?

  • You have just successfully added a JTAPI trigger in CRS Administration. Which two ...

  • Which two features are added when upgrading from IPCC Express Standard to Enhanced...

  • Which statement is true about the default script field when adding an application?

  • Which step can be used to trap runtime script errors and recover gracefully?

  • Presence integration is a cisco unified CC feature available in which of these pac...

  • Which step would you use to get information about the number of contacts currently...

  • Which three tasks are supported by the cisco supervisor desktop?

  • A preview out bound dialer uses which source and destination resources?

  • The Cisco CRS Server must be configured to communicate and interoperate with Cisco...

  • In the Cisco IP Telephony architecture, what is the purpose of the Cisco Call Mana...

  • Which two components are installed from the CRS Installer CD? (Choose two)

  • Once an email is sent by the CRS application, the call is kept wait until ...

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    Feb. 8, 2016, 3:43 a.m.
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    20 questions
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