642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 5)

642-165 Unified Communications Contact Center Express Implementation(UCCX) (Exam 5)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • Where can you start, stop, and restart Cisco unified Contact Center Express services?

  • Which Cisco Unified Contact Center Express platform set supports the use of an emb...

  • In Cisco unified ccx, where is wrap-up data enabled ?

  • If an existing script is uploaded to the Cisco Unified CCX, what does Cisco Unifie...

  • Which three Cisco Unified Contact Center Express Application Administration tasks ...

  • Which two items are auto installed on the Cisco ccx server by the Cisco unified co...

  • Which three features are included in Cisco Unified Contact Center Express Supervis...

  • Which subsystem handles connection between CCX and enterprise database?

  • Which two items are automatically installed on the Cisco Unified CCX server by the...

  • The Cisco Unified CCX license MAC is generated based on which three items?(Choose ...

  • Which tool is used to estimate the hardware server resources that are required for...

  • If DB Get is done after a DB read that return 0 row, which branch of the DB Get st...

  • In the Cisco IP Telephone architecture, what is the purpose of the Gateway?

  • Presence integration is a Cisco unified CCX feature available in which of these pa...

  • Agent Email is a Cisco Unified CCX feature available in which of these packages?

  • What is the maximum number of concurrent emails an agent can have?

  • How do you remove a phantom call (sometimes also referred to as ghost call) that i...

  • If you have not configured the database subsystem, what is the status of the datab...

  • Which three tasks can an agent perform using email?

  • Which type of information is available from the cisco unified contact center expre...

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    Feb. 8, 2016, 3:43 a.m.
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    20 questions
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