642-241 UCCED - Unified Contact Center Enterprise Design (Exam 2)

642-241 UCCED - Unified Contact Center Enterprise Design (Exam 2)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • Which three features or functionalities does the Cisco Unified Communications Mana...

  • How is service-level information obtained in a Cisco Unified Contact CenterEnterpr...

  • What is the primary advantage of agent targeting rules in a Cisco Unified Contact ...

  • Why are call types important in the Cisco Unified Contact Center Enterprise system?

  • In the Cisco Unified Contact Center Enterprise solution, what is the impact to the...

  • Which of the following processes on a Cisco Unified ICM Logger works over the priv...

  • What is the recommended way to configure redundant Cisco Unified Communications Ma...

  • What role does Cisco Unified Communications Manager play in the Cisco Unified Cont...

  • Which three of these conditions are reasons to incorporate a Cisco Unified Custome...

  • In the Cisco Unified Customer Voice Portal branch model deployment using a central...

  • How does Cisco Unified Contact Center Enterprise provide security to the system?

  • Which two Cisco Unified Contact Center Enterprise components impact visible networ...

  • When a call is processed using the Ring No Answer dialed number in Cisco Unified C...

  • When using redundant Cisco Unified IP IVR systems for queuing in the Cisco Unified...

  • In a Cisco Unified Contact Center Enterprise deployment with geographically redund...

  • In order to properly determine how many Cisco Voice Gateways are needed in a Cisco...

  • Which two statements about QoS are not correct in the Cisco Unified ICM solution? ...

  • What is the maximum number of agents and interfaces supported on a standalone Medi...

  • Which one of the following types of traffic from the PG to the centralcontroller i...

  • Which two functions are performed by the Cisco Unified Contact Center Enterprise C...

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    Feb. 8, 2016, 3:44 a.m.
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    20 questions
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  • 642-241 UCCED - Unified Contact Center Enterprise Design (Exam 2) QR code

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