9L0-314 Apple Hardware Recertification exam (Exam 3)

9L0-314 Apple Hardware Recertification exam (Exam 3)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • Which of the following is ALMOST CERTAINLY a hardware-related problem?

  • A customer states that he cannot open a Keynote file. What is the most effective q...

  • A customer claims that her Mac cannot connect to her AirPort Express network at ho...

  • Which THREE of the following are clues that may indicate a 'no power' condition? S...

  • A MacBook Pro (17-inch Mid-2010) powers on with no image on the built-in display. ...

  • Which THREE of the following components should you be very careful with, when work...

  • Which THREE of the following symptoms would most likely be resolved by performing ...

  • Which THREE troubleshooting steps should be attempted if the SD card slot does not...

  • What is the function of the SMC in an Intel Mac?

  • Which of the following is NOT a valid example of the type of information that Appl...

  • The purpose of Apple's business conduct helpline is to _____.

  • The LED on a MacBook (13-inch Late 2009) MagSafe power adapter does not illuminate...

  • A customer asks about RAM speed requirements to upgrade his Mac. To which Apple su...

  • Which TWO details are derived from entering an Apple product's serial number into ...

  • Which section of any Apple Technician Guide is the BEST place to look for instruct...

  • You require additional information about a specific problem with a customer's Mac....

  • According to Apple Technician Guides, what should be completed before performing a...

  • Where is the best place for a customer to look for information about locating her ...

  • A customer brings a Mac Pro to your service center for repair. After finding the s...

  • You are attempting to power a Mac mini (Mid 2007) with an 85 Watt power adapter. W...

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