9L0-314 Apple Hardware Recertification exam (Exam 4)

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Which piece of information is best used to determine any Mac's correct AppleCare n...

Which piece of information is best used to determine any Mac's correct AppleCare name?

the EMC number

the model number

the serial number

the MAC address
Examine the exhibit.What is the correct name for this type of pixel anomaly?

Examine the exhibit.
What is the correct name for this type of pixel anomaly?

Dark dot defect

Vertical TAB fault

Stuck sub-pixel

Bright dot defect
Which of the following statements describes how CCFL backlighting is similar to LE...

Which of the following statements describes how CCFL backlighting is similar to LED backlighting when
troubleshooting backlighting issues in Apple displays?

Both types of displays use fluorescent lights.

Both types of displays have components that are individually replaceable.

Both types of displays use light emitting diodes.

Both types of displays are diagnosed identically.
Which of the following can permanently damage an LCD display?

Which of the following can permanently damage an LCD display?

Rubbing the display.

Turning brightness up too high.

Using a screen saver.

Not using a screen saver.
Which of the following is NOT a good step to take when working onsite on a computer?

Which of the following is NOT a good step to take when working onsite on a computer?

Place parts on the floor.

Check the polarity of the grounded power outlet.

Use a grounded ESD mat.

Wear a grounded ESD wrist strap.
ESD causes damage to circuits by ________.

ESD causes damage to circuits by ________.

slowing the circuit down

increasing the circuit's clock speed

blasting a hole in the circuit

cooling the circuit too quickly
A computer service technician says "I don't use ESD precautions and have never had...

A computer service technician says "I don't use ESD precautions and have never had a problem." What (if
anything) is wrong with this statement?

Nothing is wrong with this statement.

ESD damage is really not as bad as everyone thinks.

ESD damage may not appear immediately.

ESD happens only to inexperienced technicians.
A MacBook sometimes becomes unresponsive and the cursor freezes on the display whe...

A MacBook sometimes becomes unresponsive and the cursor freezes on the display when running an
application. You have verified the symptom, and have already attempted to force the application to quit, but
the computer remains unresponsive. What should you try next?

Disconnect all power sources for several minutes to reset the SMC.

Press the power button for several seconds to try shutting the computer down.

Hold the eject button down for several seconds to reset the application.

Hold the trackpad button down for several seconds to regain cursor control.
What precautions should be taken if a discharged CRT must remain exposed for any l...

What precautions should be taken if a discharged CRT must remain exposed for any length of time?

You should reset the Power Manager Unit on the logic board.

You should establish an ongoing lead between the CRT anode and ground.

You should perform a full set of video adjustments on the CRT.

You should remove the CRT from the computer or display assembly.
The LED on a MacBook MagSafe power adapter doesn't illuminate at all when it's plu...

The LED on a MacBook MagSafe power adapter doesn't illuminate at all when it's plugged into the
MacBook and you know the adapter is connected to a known good power source. What is most likely the
cause of this symptom?

The MacBook has a faulty main battery.

A MagSafe adapter connector pin is stuck down.

The MagSafe adapter needs to be reset first.

The MacBook requires an SMC firmware update.
To ensure proper fan and temperature control in the Power Mac G5, you must run the...

To ensure proper fan and temperature control in the Power Mac G5, you must run the thermal calibration
routine found on the ______ disc whenever you replace a processor or logic board with a new processor or
logic board.

Apple Service Diagnostic

Mac OS X Installer

Apple Hardware Test

Fan Control Installer
You are troubleshooting an eMac that has no image on its built-in display. You hav...

You are troubleshooting an eMac that has no image on its built-in display. You have already checked user
controls and reset PRAM, but the issue persists. When you connect an external display to the eMac's VGA
output port and restart the eMac, you see a proper image on the external display. Which of the following
service modules would most likely be the cause of these symptoms?

Display Analog Assembly

Hard drive

Power Supply Assembly

Logic Board
Which of the following PowerBook G4 models does NOT support hot-swapping the main ...

Which of the following PowerBook G4 models does NOT support hot-swapping the main battery?

PowerBook G4 (12-inch)

PowerBook G4 (15-inch)

PowerBook G4 (17-inch)
On a MacBook Pro, Safe Sleep ensures that _____.

On a MacBook Pro, Safe Sleep ensures that _____.

any open IP ports from services are closed before putting the machine to sleep

the user is prompted to save documents in any open applications before machine is put to sleep using
the Sleep command from the Apple menu

the machine is locked with a configured password after a specified amount of time

data stored in main memory will not be lost should the system shut down due to power loss while the
machine is asleep
Examine the exhibit. What type of port does the number 1 identify?

Examine the exhibit. What type of port does the number 1 identify?

ExpressCard

Sound Out

USB

Sound In

FireWire

MagSafe
Which of the following scenarios would be most appropriate to use Apple Hardware T...

Which of the following scenarios would be most appropriate to use Apple Hardware Test?

You want to test a Mac's Ethernet port after its logic board has been replaced.

You want to verify that Mac OS X has been installed properly.

You are unsure if the customer's issue is caused by software or hardware.

You need to check the Mac's LCD display for any pixel anomalies.
Examine the exhibit. What is the name of this special Apple tool?

Examine the exhibit. What is the name of this special Apple tool?

Mac Pro Wrench

Time Capsule Antenna Alignment Wrench

iMac Gap Measurement Tool

MacBook Spring Adjustment Tool
Which of the following tools would be the most appropriate to use when verifying w...

Which of the following tools would be the most appropriate to use when verifying whether a backup battery
inside a Mac is faulty?

Flashlight

Magnetizer

Torx driver

Multimeter
The two primary goals of troubleshooting are _____ and _____. SELECT TWO

The two primary goals of troubleshooting are _____ and _____. SELECT TWO

repairing a product quickly

running as many diagnostics as possible

using as many parts as possible

repairing a product cheaply

repairing a product properly
Which of the following is NOT one of the steps of the Apple-recommended troublesho...

Which of the following is NOT one of the steps of the Apple-recommended troubleshooting process?

Verify repair

Run diagnostics

Try quick fixes

Verify problem

Clean plastics

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Feb. 8, 2016, 3:26 a.m.

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