BH0-012 The Foundation - ITIL (2012 Onwards) (Exam 1)

BH0-012 The Foundation - ITIL (2012 Onwards) (Exam 1)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • Which one of the following is the BEST description of a service level agreement (S...

  • Which one of the following is NOT part of the service design stage of the service ...

  • Which one of the following activities are carried out during the "Where do we want...

  • What is the name of the group that should review changes that must be implemented ...

  • What should a service always deliver to customers?

  • Which of the following should IT service continuity strategy be based on?Design of...

  • Which stage of the service lifecycle is MOST concerned with defining policies and ...

  • Which one of the following is NOT the responsibility of service catalogue management?

  • At which stage of the service lifecycle should the processes necessary to operate ...

  • Which one of the following is NOT a responsibility of the service transition stage...

  • Which one of the following is NOT an objective of problem management?

  • Which process is involved in monitoring an IT service and detecting when the perfo...

  • Which of the following are managed by facilities management?Hardware within a data...

  • Which one of the following is the purpose of service level management?

  • Implementation of ITIL service management requires the preparation and planning of...

  • A process owner has been identified with an "I" in a RACI matrix. Which one of the...

  • Which one of the following do major incidents require?

  • Which process includes business, service and component sub-processes?

  • Which one of the following is an objective of release and deployment management?

  • Which one of the following does service metrics measure?

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    Feb. 8, 2016, 3:27 a.m.
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    20 questions
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  • BH0-012 The Foundation - ITIL (2012 Onwards) (Exam 1) QR code

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