BH0-012 The Foundation - ITIL (2012 Onwards) (Exam 2)

BH0-012 The Foundation - ITIL (2012 Onwards) (Exam 2)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • Which one of the following is the BEST definition of reliability?

  • Which one of the following statements is CORRECT?

  • Which process is responsible for discussing reports with customers showing whether...

  • Which one of the following can help determine the level of impact of a problem?

  • Which of the following are the MAIN objectives of incident management?To automatic...

  • Which one of the following includes four stages called Plan, Do, Check and Act?

  • In terms of adding value to the business, which one of the following describes ser...

  • Which one of the following is the BEST description of a relationship in service as...

  • Which process is responsible for providing the rights to use an IT service?

  • Which one of the following contains information that is passed to service transiti...

  • Which one of the following is it the responsibility of supplier management to nego...

  • Which areas of service management can benefit from automation?Design and modelling...

  • Which one of the following is concerned with policy and direction?

  • Which one of the following is the BEST definition of the term 'service management'?

  • What is the BEST description of the purpose of the service operation stage of the ...

  • Which one of the following statements BEST describes a definitive media library (D...

  • Consider the following list:Change authorityChange managerChange advisory board (C...

  • Which of the following service desk organizational structures are described in ser...

  • Which one of the following are the two primary elements that create value for cust...

  • Which one of the following is the BEST description of a service request?

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    Feb. 8, 2016, 3:27 a.m.
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    20 questions
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  • BH0-012 The Foundation - ITIL (2012 Onwards) (Exam 2) QR code

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