C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 1)

C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 1)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • In the Catalogs application, how can an administrator quickly add several offering...

  • A survey must be in which status in order to make and apply updates?

  • Which field is mandatory when creating a new Response Plan?

  • What type of event can be associated with an object launch point?

  • Which two types of information are displayed when viewing survey results? (Choose ...

  • What is the Priority Matrix used for?

  • A consultant is implementing the Incident and Problem Management process at a cust...

  • In IBM SmartCloud Control Desk V7.5, which two applications can be filtered by ind...

  • Which action should be taken by an agent before resolving an incident?

  • What are two methods to place a new Service Request (SR) under a Service Level Agr...

  • The Offerings application is used for what two purposes? (Choose two.)

  • What two type of questions are available when creating question and answer sets fo...

  • Which three pieces of information may be stored on a Ticket Template and applied t...

  • Which statement is true about adding keywords to a solutions record?

  • The View Catalog Request application is used for what purpose?

  • In IBM SmartCloud Control Desk V7.5, which two types of records can be related to ...

  • What is a valid status sequence for a Response Plan?

  • When a Self Service Center user is searching for a particular offering, how can th...

  • Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?

  • How does a service desk agent report the labor time spent for each activity relate...

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    Feb. 8, 2016, 3:46 a.m.
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    20 questions
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