C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 2)

C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 2)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • According to ITIL best practices, what is the primary goal when service desk staff...

  • Which statement is true about the Self Service Center?

  • Which feature in IBM SmartCloud Control Desk V7.5 helps a service desk agent creat...

  • What is the purpose of the Update Tool with Service Catalog optional content?

  • Which cron task is used to index ticket1 solution, and service catalog records and...

  • In IBM SmartCloud Control Desk V7.5, which statement is true about escalation acti...

  • In IBM SmartCloud Control Desk V7.5, what are three default statuses of a Service ...

  • What is a potential benefit related to using Service Desk optional content?

  • Which two applications use catalogs to allow users to search for and order service...

  • Which statement is true regarding activities and response plans?

  • A user opens an existing problem and wants to be assigned as the owner but there i...

  • What data is stored in the Ticket table?

  • Which two IBM SmartCloud Control Desk V7.5 objects can be used to control how a Se...

  • In IBM SmartCloud Control Desk V7.5, which two fields can use substitution variabl...

  • What type of record is required for the E-mail Listener application to process an ...

  • Which field can be defined on a Ticket Template?

  • What must be true for a Ticket Template to be applied to a ticket?

  • Which statement is true regarding tasks on job plans?

  • Which statement is true regarding search functions?

  • What is the purpose of creating a problem record?

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    Feb. 8, 2016, 3:46 a.m.
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