C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 4)

C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 4)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • The Service Catalog offering fulfillment process supports which three actions? (Ch...

  • Which user must be used to delete the Incident queries installed from the Service ...

  • How can new values be added to the solution ke9word list?

  • In working with surveys and questions, when can a question and answer set be deleted?

  • In IBM SmartCloud Control Desk V7.5, which statement is true about deleting a serv...

  • Which two criteria can be applied in the Response Plan application? (Choose two.)

  • Service Desk analysts are trying to use communication templates through the Select...

  • Which two record types can be found when a user performs a search in the Self Serv...

  • A Response Plan can be applied by which object?

  • In IBM SmartCloud Control Desk V7.5, which two calendar types are available to be ...

  • Notifications can be sent to users to inform them of catalog requests status only ...

  • The Internal Priority of a problem is determined by which two fields? (Choose two.)

  • When creating two new offerings, what must be done so that both offerings will be ...

  • An IT support specialist is creating a new solution record so it is published and ...

  • Which statement is true regarding organization and site on a job plan?

  • Which statement is true about cart templates in IBM SmartCloud Control Desk V7.5?

  • Which application grants users access to a specific catalog?

  • There is an option to request a new service in the standard Self Service Center. W...

  • Which language can be used in the Automation Scripts application?

  • If a response plan is applied to an existing work order, which two fields will be ...

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    Feb. 8, 2016, 3:46 a.m.
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    20 questions
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