C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 5)

C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 5)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • According to ITIL best practices1 what type of record is created first when a user...

  • What is a valid status sequence for a Ticket Template?

  • In the Self Service property file, link<x> defines a function that is availa...

  • In IBM SmartCloud Control Desk V7.5, which statement is true when creating service...

  • The intranet service is down at a customer¡¯s location, and the service desk is re...

  • In IBM SmartCloud Control Desk V7.5, what happens to the associated escalation whe...

  • A user created a service request using the Self Service Center yesterday. How can ...

  • IBM SmartCloud Control Desk V7.5 provides new user interlaces of simplified and ex...

  • How is a Response Plan applied from the Offering application?

  • Which Key Performance Indicator is included with the Service Catalog content?

  • Which two rules apply to various status conditions when creating questions for sur...

  • Which default workflow is shipped with the product that initiates the approval pro...

  • Which two approvers can be used with the default workflow and sections on the Offe...

  • Which statement is true regarding the deletion of job plans?

  • There is no New button or action in the Incident application. What is the likely c...

  • How can a user create a cart template using the Self Service Center?

  • What is an objective of problem management?

  • When is it possible to create a cart template in IBM SmartCloud Control Desk V7.5?

  • Which two statements are true about the Catalogs application? (Choose two.)

  • What must a survey have in order to be automatically sent?

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    Feb. 8, 2016, 3:46 a.m.
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