C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 6)

C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 6)

created by Fisher BRink (@fisher) at Feb. 8, 2016
  • A customer has two requirements to be implemented using the Incidents application:...

  • In IBM SmartCloud Control Desk V7.5, what are two default features of a Communicat...

  • What type of record can be created using the E-mail Listeners application?

  • An incident may be associated with which two record types? (Choose two.)

  • What is the purpose of selecting the Known Error check box?

  • A solution in which status can be modified in the Solutions application in IBM Sma...

  • Which statement is true regarding the Priority Matrix?

  • Which statement is true about the Offering Catalog application?

  • Which application is used to specify which process will be invoked once a user sub...

  • Which statement is true about the Catalogs?

  • A service desk agent needs to work on a problem ticket but all the fields are lock...

  • When can a survey be deleted?

  • What is a use case for a Ticket Template?

  • Which three default attachment file types are supported by global search? (Choose ...

  • Which action is a requirement in order to download and install the Tivoli Remote D...

  • When trying to classify a Service Request an expected classification is not displa...

  • What are three purposes of the Offering dialog in the Self Service Center? (Choose...

  • The Source field indicates how the Service Request was originated. How is the list...

  • Which two types of launch points are available to create an automation script? (Ch...

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    Feb. 8, 2016, 3:46 a.m.
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    19 questions
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  • C2010-656 IBM SmartCloud Control Desk V7.5 Service Request Management Implementation Exam (Exam 6) QR code

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